PUSHPAY FAQ
As we switch to our new giving system with Pushpay on January 31, 2019, here is a list of questions that we hope provides you with some answers. If you still have questions after reviewing this list, you can call us Monday—Friday between 8:30am-5pm at 281-298-4545 or email us at .
PUSHPAY
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What is Pushpay?
Pushpay is the company that WoodsEdge has partnered with to provide easy and secure giving from web, text, and mobile access.
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Is Pushpay safe?
Yes. Credit card details are stored on industrial grade servers where this information is then encrypted. The security setup that is used is the same as many banks and is PCI DSS compliant.
LOGIN AND PASSWORD
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Why would I set up a login and password with Pushpay?
When you create an account with Pushpay, all your information including your credit card or debit card is saved for easy access the next time you give.
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Do I have to create a login with Pushpay in order to give?
No. You can give without creating a login.
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Do I have to log in to Pushpay in order to give?
No. You can give without logging in.
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Can I make a one-time payment without logging in?
Yes.
PAYMENTS WHEN USING A MOBILE DEVICE OR ONLINE
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What forms of payment can I use with giving?
All credit cards or debit cards from Mastercard, Visa, or American Express. We encourage you to consider helping to cover our merchant fees, by selecting the checkbox that says "Add 2.2% to contribute to processing costs."
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Can I give from my bank account?
Yes. You can add your bank account information to set up recurring ACH (Automated Clearing House) transactions.
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Does Pushpay charge my phone bill when giving through my mobile device?
Your gift is not charged to your phone bill.
RECORDS
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Do I receive a receipt?
After you make a donation, you will receive an electronic receipt by e-mail that is issued immediately. The receipt states that you have donated to WoodsEdge and shows the amount.
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Where can I see a history of my transactions with Pushpay after January 31, 2019?
You can access your transactions processed through Pushpay using your login and password at Pushpay.com. Once logged in select “Transactions.”
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Where can I see a history of my entire giving history for all of 2018?
Go to MyWoodsEdge and your giving record will be available there
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What if I give through Pushpay before January 31, 2019?
We will maintain your giving records in BOTH our current system (ACS) and in Pushpay. You will receive one consolidated giving record for the 2019 tax year in January 2020.
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Will my giving be recorded for tax purposes?
Your giving is automatically recorded with WoodsEdge and added to your giving statement.
CREDIT & DEBIT CARDS
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Why do you accept credit cards?
Used responsibly, credit cards are an efficient tool for payments and purchases. Many people utilize them in place of checks or cash throughout the month, and then pay the balance off in full. For these people, we offer the option to give using a credit or debit card. We strongly discourage those who have ongoing credit card debt from exercising this option.